Refund & Return Policy

Effective Date: July 2026

At Poor Stay Away, customer satisfaction is at the heart of everything we do. We are committed to delivering premium-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, our Refund & Return Policy is designed to provide a fair, transparent, and hassle-free process.

Eligibility for Returns

To qualify for a return, your item must meet the following conditions:

  • The return request must be submitted within 30 days of receiving your order.
  • The item must be unused, unworn, and in its original condition.
  • All original tags, labels, accessories, and packaging must be included.
  • Proof of purchase or your order confirmation is required.

For hygiene and safety reasons, certain products cannot be returned unless they arrive damaged or defective.

Non-Returnable Items

The following items are not eligible for returns or refunds unless they are damaged upon arrival:

  • Gift Cards
  • Final Sale or Clearance Items
  • Personalized or Custom-Made Products
  • Intimate Apparel (where applicable)
  • Items showing signs of use or damage caused after delivery

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact our Customer Support Team within 48 hours of delivery.

To help us resolve your request quickly, please include:

  • Your order number
  • Clear photographs of the item
  • Photos of the packaging (if applicable)
  • A brief description of the issue

After verification, we will offer one of the following:

  • Replacement
  • Full Refund
  • Store Credit (where applicable)

Refund Process

Once your returned item has been received and inspected, you will receive an email confirming the status of your refund.

If approved, your refund will be processed to your original payment method.

Typical refund processing times:

  • Credit/Debit Cards: 5–10 Business Days
  • PayPal: 3–5 Business Days
  • Other Payment Methods: Depending on your financial institution

Processing times may vary based on your payment provider.

Exchange Policy

We gladly exchange products that arrive damaged, defective, or in the wrong size (where applicable).

If you wish to exchange an item, please contact us before returning your order.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong product was delivered.
  • The item arrived damaged.
  • The product has a manufacturing defect.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

Order Cancellation

Orders may be cancelled within 12 hours of purchase, provided they have not entered processing or shipment.

Once an order has been dispatched, it cannot be cancelled. Customers must follow the standard return procedure after delivery.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your credit card provider.
  3. Contact your bank, as processing times may vary.
  4. If your refund is still pending after the expected timeframe, please contact our support team.

International Orders

International customers may be responsible for:

  • Import Duties
  • Customs Taxes
  • VAT
  • Local Government Fees

These charges are imposed by the destination country and are non-refundable.

Refund Exceptions

Refunds will not be issued for:

  • Incorrect shipping information provided by the customer.
  • Packages refused upon delivery.
  • Delivery delays caused by customs inspections.
  • Normal wear and tear.
  • Damage caused after the product has been received.

Contact Our Support Team

If you have any questions regarding returns or refunds, our customer support team is here to assist you.

Email: support@poorstayaway.com

Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (EST)

We aim to respond to all inquiries within 24 business hours.

Our Commitment

At Poor Stay Away, we are committed to delivering exceptional products backed by reliable customer service. Our goal is to ensure every customer shops with confidence, knowing that we stand behind the quality of every purchase.