CUSTOMER SERVICE
Hello, how can we help you?
Have a question? You might find the answer in our Frequently Asked Questions section below!
FREQUENTLY ASKED QUESTIONS
Once your order has been dispatched, you'll receive a confirmation email containing your tracking number and a secure tracking link. You can monitor your shipment in real time until it reaches your destination.
Simply browse our collections, select your preferred product, choose the appropriate size or variant, and add it to your cart. Proceed to our secure checkout, complete your payment, and we'll take care of the rest.
You'll receive an order confirmation via email, followed by updates as your order is prepared, packaged, and shipped. A tracking number will be provided once your package leaves our warehouse.
If any item is missing from your order, please contact us within 48 hours of delivery. Our support team will investigate and resolve the issue promptly.
Please contact our customer support team immediately. We'll guide you through the appropriate next steps based on your refund status and delivery confirmation.
International shipments may occasionally be subject to customs inspections or import duties depending on local regulations. Customers are responsible for any applicable customs fees required by their country.
Processing typically takes 1–2 business days. Estimated delivery times vary by destination and shipping method, with most international orders arriving within 5–12 business days.
Orders can be cancelled within a limited timeframe before processing begins. If your order has already entered fulfillment, cancellation may no longer be possible. Please contact our support team as soon as possible for assistance.
If your order has not yet been processed, we may be able to update your shipping details, product selection, or size. Contact our customer care team immediately after placing your order.
Your order number can be found in your confirmation email and within your account dashboard. Please include this number whenever contacting customer support.
Delivery schedules depend on local courier services and public holidays within your destination country. Shipments may experience slight delays during holiday periods.
Next-day delivery is available in selected regions and for eligible products. Delivery options will be displayed during checkout based on your shipping address.
Most deliveries do not require a signature. However, certain high-value orders or specific destinations may require someone to be available to accept the package.
We proudly ship to customers worldwide. During checkout, simply enter your shipping address to confirm availability and estimated delivery times for your region.
